2/24/2007

1_800- Flowers Comes Through!!!!

Well, honey, look at this miracle of miracles! 1-800-Flowers.com sent the following this morning:

Hello Nancy,


Thank you for shopping with 1-800-FLOWERS.COM.

We apologize that the item you purchased did not arrive in satisfactory condition. Our goal here, at 1-800-FLOWERS.COM, is to build a trusted relationship with our customers by providing them ease of access, tasteful and appropriate gifts, and superior service. Unfortunately, there are times when we are unable to provide the quality of products we strive so hard to maintain and appreciate you bringing this to our attention.

We have issued full credit back to your paypal account.

Once again, we apologize for any inconvenience this may have caused you, and look forward to serving your gifting needs again in the future.

If you have any other questions or concerns, please do not hesitate to contact us at the address listed below. You can also contact us at our customer satisfaction number, 1-800-468-1141.

Sincerely,


Regina Washington
Sales and Service Specialist
Custservice@1800flowers.com



So I'm thinking 1-800-flowers may not be so bad after all!! I wrote and thanked them and assured them I would be letting all my friend online know that they did come through and make things right after all!

But FTD.Com is still a lost ball in high weeds...They haven't even responded to my inquiries!

And now...I'm off to Clarksville, Va to look at lake property and dream a little bit more about the wonders of tobacco barns turned into guest cottages and waking up to the gentle lapping of the water against my little dock...

A full report will be forthcoming in the next post!

4 comments:

Anonymous said...

Yippee!! Who knows how many people read your blog and contacted 1 800 Flowers? I know I did - and told them what I thought about the way they treated my very favorite author!! Good for you for keeping at them, and good for them for doing what is only right.

Nancy said...

Wow! Thanks for your help! And now you have a fan for life!!!

Teena said...

I'm glad it go straightened out! I'll still NEVER use them though!!

Nancy said...

I know, Teena, I'm glad they took care of the refund but I won't either!